B2C Collections Specialist | FinTech

Empower Fair Finance—Join a Leading Digital Lending Innovator

Be part of a fintech success story that believes financial solutions should help, not hurt. You’ll guide customers toward repayment resolutions with professionalism and empathy, supported by advanced tools and data-driven insights. Here, you’ll help people regain financial balance while shaping a global standard for responsible, customer-focused digital lending.

Job Description

Join a global fintech leader as a B2C Collections Specialist, where you’ll engage directly with customers to resolve delinquent accounts, negotiate repayment plans, and promote responsible financial solutions. You’ll manage and update customer account records using CRM systems, ensure full compliance with debt-collection policies, and deliver exceptional customer service that balances empathy with performance.

Job Overview

Employment type: Full-time

Shift: Night Shift, Consecutive Off

Salary: PHP 45,000.00 to PHP 52,000.00 + PHP20,000 incentives

Work setup: Permanent Work From Home/Remote

Exciting Perks Await!

• Competitive Salary Package with performance based incentives
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 3-5 years of Business to Consumer (B2C) collections experience, with no more than a 3-month gap in recent employment
• At least 1 year of remote work experience in previous employment
• Experience managing 90+ days delinquent accounts in a BPO environment
• Strong negotiation, communication, and problem-solving skills
• Excellent proficiency in English, both verbal and written
• Reliable internet connection and laptop required for the interview; attendance must be confirmed in advance to avoid disqualification

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!